FAQ - Frequently Asked Questions

How do I order?

Choose a motif or upload your own photo, select the size and number of colors, and add the set to your cart. At checkout, enter your shipping address and complete your order.

Can I change or cancel my order afterwards?

As long as production has not started yet, changes may still be possible. Please contact us as soon as possible at contact@pictumira.de and include your order number.

Will I receive an order confirmation?

Yes, you will receive an order confirmation by email. Please also check your spam folder.

Which photo quality works best?

• a bright, sharp photo
• good contrast and clearly visible contours
• the main subject should be large enough in the image, not too far away

Smartphone photos are usually completely sufficient.

Which photos work especially well?

Portraits, pets, family photos and travel photos with clear shapes usually work very well. Very dark images, strong backlighting or very busy backgrounds are more difficult.

Will I receive a preview before production?

Yes. For personalized orders, you receive a preview for approval. We only start production after your approval.

What happens if I do not approve the preview?

You can request changes. If there is no approval, production will not start. Details are included in the approval communication.

Can I upload multiple photos?

If you would like several versions, please order several sets or contact us in advance so we can recommend the best solution.

Which sizes are available?

We offer three standard sizes: 30 x 40 cm, 40 x 50 cm and 50 x 70 cm.

Which size should I choose?

• 30 x 40 cm: ideal for beginners, quicker to finish and great as a gift
• 40 x 50 cm: the best all-round size with a good balance of detail and effort
• 50 x 70 cm: maximum impact, more detail and ideal for statement pieces

What is the difference between 24, 36 and 48 colors?

More colors create softer transitions, more depth and more realistic shading. For portraits and pets, we often recommend 36 or 48 colors.

Are there different difficulty levels?

Yes, many motifs can be grouped by difficulty, for example easy, medium or advanced. In general, more details and more colors usually mean more painting time, but also a more refined result.

Which motif categories are available?

You will find motifs from categories such as animals, nature and landscapes, flowers and botanicals, cities and landmarks, modern and abstract designs, fantasy motifs and gift ideas.

Why do the motifs change regularly?

We regularly highlight new designs so you can discover fresh motifs and the shop stays varied.

Can I request a specific motif?

Yes. If you are looking for something specific, use the photo upload or write to us at contact@pictumira.de with your idea.

What is included?

• canvas with numbered fields
• paint pots, depending on your selection with 24, 36 or 48 colors
• brushes
• instructions or reference guide

Can I order a frame?

Yes, you can choose a matching frame depending on the product page and option. A frame gives the canvas a clean look and makes the finished picture easier to display.

Can I reorder paints?

Yes, if you would like to reorder colors later, we offer suitable refill options. Ideally, please have your order number ready. For questions, contact contact@pictumira.de.

What is the best way to start?

• Prepare all paints and protect your table
• Start with larger areas or lighter colors
• Paint in calm sessions, for example 30 to 60 minutes at a time

What if I paint a wrong area?

No problem. Small corrections are usually possible once the paint is dry. Often a second, thin layer helps.

How do I prevent paints from drying out?

Close the paint pots tightly right after painting. If a paint is a little thick, a very small amount of water can help. Please add it carefully.

Which countries do you ship to?

We currently ship to many EU countries as well as the USA, Canada, Australia, Singapore, New Zealand and the United Arab Emirates. You can find the current details on our shipping and delivery page.

How long does delivery take?

Delivery time depends on the motif, current production workload and destination country. EU deliveries usually take approx. 14-25 calendar days. Deliveries to the USA, Canada, Australia, Singapore, New Zealand and the United Arab Emirates usually take approx. 14-35 calendar days.

Are there customs duties or import taxes?

For EU deliveries, import duties and taxes are usually handled as part of the shipping process. For deliveries outside the EU, additional import duties, local taxes or handling fees may apply depending on the destination country.

Shipping costs

Shipping costs are shown at checkout before you complete your order.

Which payment methods do you offer?

The available payment methods are shown at checkout, for example credit card, PayPal or other local payment options depending on your country.

Which currency do I pay in?

The displayed currency depends on your selected country or region. For the United States, prices can be shown in USD. For Germany and many European countries, prices may be shown in EUR.

Can I return a set?

Information about returns and cancellation can be found in our return and cancellation policy.

Does the right of withdrawal apply to photo uploads?

Personalized products, such as photo upload sets, are generally excluded from the right of withdrawal if they are made to customer specifications.

What if something arrives damaged?

Please contact us with your order number and a photo of the damage. We will review the case and help you find a solution. General contact: contact@pictumira.de

Which email address should I use for returns or complaints?

For returns or complaints, please write to return@pictumira.de and include your order number.